If you make a mistake during ordering please contact us as soon as possible.If you need to amend your order prior to placing it you may do so on the shopping basket page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck please call or email us.
Delivery£4.50 delivery charge per order irrespective of how many items, free delivery for orders over £60.00. We aim to dispatch all goods within 7 days.
If the goods are lost or damaged in transit, please let us know promptly
Refunds and Returns
We hope you and your dogs are 100% happy with your purchase - but if not we offer a returns policy within 14 days of receipt of your order.
Refunds for the full value of the order are only done if the product is unopened on it’s return - opened products can be returned, but will be weighed and only the portion received back will be refunded.
Please post your items to us at
Paw & Co. Pantry
2 west lane
keelby
grimsby
dn418ej
Return postage is paid for by the customer, except where there is evidence of a faulty or incorrect product being supplied. In those cases, we will cover returns postage.
We recommend using Royal Mail’s click and drop service to purchase your returns postage.
Although we are usually very quick, please allow up to 14 days after sending your order back to us to allow the returns process to be completed.
Full refunds will always be given where there is evidence the product is at fault